Frequently Asked Questions
Everything you need to know about your Brahmin luxury experience.
What materials are used in Brahmin handbags?
Our handbags are crafted from 100% genuine leather sourced from the finest tanneries worldwide. We are renowned for our signature croc-embossed leathers and high-quality hardware designed for durability and style.
How should I care for my leather products?
To maintain the beauty of your leather, we recommend using a soft, damp cloth for light cleaning. Avoid prolonged exposure to direct sunlight or moisture, and use our specialized leather conditioner to keep the material supple.
What is your shipping policy?
We offer standard, expedited, and overnight shipping options within the United States. Standard shipping typically takes 3-7 business days. International shipping rates and timelines vary by destination.
Does Brahmin offer a warranty on its products?
Yes, we offer a one-year limited warranty from the date of purchase on all handbags and accessories. This covers any manufacturing defects in materials or workmanship under normal use.
How can I return an order?
If you are not completely satisfied, you may return your unworn, unused item with original tags attached within 30 days of purchase. Please use our online portal to generate a prepaid return shipping label.
Can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can also track your package by logging into your account on our website.